Refund and Security Policy
Order once placed on this site under any section does not imply to be interchanged or cancelled against any other thing unless owners of AstroAdhyaay.com agree to it. In the case of change of mind from the client’s end against the order placed at AstroAdhyaay.com; there shall be no refund or return or remittance in any case. Simply, any order placed at our website that specific order value will not return, refund, exchange or remittance in any case even in the case of unsatisfaction from the customer end.
In most of our services, only one horoscope is considered so the questions must be related to a specific individual whose date of birth and time of birth send by questioner. Multiple questions related to another horoscope will not be answered if client want a consultation for that specific horoscope then it is mandatory to submit another query mentioning questioner details. Questions must be related to customer/client present or future aspect and it is better to be clear while framing your questions, don't ask test questions otherwise it can increase complexities and can complicate the matter without conclusion.
We will try to deliver the report and fix an appointment as soon as possible. But, in case we are not able to deliver within the time limit due to technical issue or any other serious reason it is our responsibility to get back to you and fix another suitable time but on this basis customer cannot claim to sue or proceed against any legal proceedings in any case or ask for refund as we don’t initiate the refund under any circumstances. We shipped with the best courier provider from our end and we do share tracking number as soon as we ship the product but we do not hold any kind of responsibility for any kind of damages due to improper usage or handling by the courier end so on the basis of this one cannot seek for any refund under any circumstances.
For customize consultation via phone; please be sure that it is the client/user who would need to call the numbers provided for consultation via mail. We hold no responsibility to continually check your availability or call you back in order to complete or process your order. After the payment, an email will be sent instantly to your submitted mail address and a telephonic appointment will be fixed. If, in case we are not available as per decided time slot due to a technical issue or any other serious reason it is our responsibility to get back to you and fix another suitable time. Once the appointment has been set up and confirmed via any medium; the rescheduling of that appointment can only take place on mutual agreement. If there is a reschedule from the client’s end; it has to be minimum 3 hours before the appointment. Any information provided to reschedule the appointment less than 3 hours from the scheduled time will lead to cancellation of the order. There will surely be no reconsideration to arrange for new appointment timing in case the client does not call up at the number provided at the said time – it will clearly be pronounced “canceled” and the client should not seek a “refund”.
AstroAdhyaay.com does not collect any payment information. This is solely handled by respected payment gateway which you selected for making the payment. Your credit card information, as well as your address for address verification is collected by those servers and AstroAdhyaay.com has no access to this information. We shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction. In case of any fraudulent transactions etc; please reach their customer care i.e Razor Pay.
As a user or member of the Site, you understand and agree that you assume all responsibility and risk for your use of the Site, the internet generally, and the documents you post or access or upload or send and for your conduct on and off the Site. You undertake with a sound mind without any undue force, pressure or coercion, that you shall be bound by all the policies which displayed on our website. If you do not agree with our policies, please do not use any of the sections mentioned on AstroAdhyaay.com. You agree to indemnify and hold AstroAdhyaay.com, its subsidiaries, directors, affiliates, officers, agents, and other partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorney's fees, made by any third party due to or arising out of your use of the Service in violation of this Agreement and/or arising from a breach of any of the terms of this Agreement and/or any breach of your representations and warranties set forth above.
If there is any variation in timings of individual(s) it is but obvious all related predictions and other factors also effects so we are not responsible if the predictions are not suited as per predict timing or date in relevant to you. We also purchased products from third party and also arrange gem test report but user need to understand that actually it is not us who test the gems it is again the third party which provide the report for specific stone authenticity so before purchasing any product from our end it is merely the responsibility of user to rely on it; check that certification on net then after satisfying go ahead with the purchase as we do not held responsible for any kind of purchase and at any circumstances we don’t provide the refund or replacement.
New updates will get added to our website as we modify and expand, we would suggest you check the website on a regular basis in order to understand how we treat your information. If we decide to change our refund and security policy, we will post those changes on this page so that you are always aware of what personal information we collect, how we use it and under what circumstances we disclose it.